Bob’s Battle Boxes specializes in two types of orders. Vendor provided and Custom built. Vendor provided orders generally ship within a day or two of processing your order. However, this is never guaranteed. Custom built orders take days even weeks to build. Shipping policy is very different as well between the two types of orders.
Vendor Provided Products. Most vendor products are either in stock or are built upon order and ship within a day or two of order being placed. This process is slowed by holidays and weekends. So if you place an order late on Friday, and Monday is a holiday, the order will not be processed and may not ship until the following Tuesday or even Wednesday if it has to be built. Expedited orders are given every effort to make the process go quickly, but the expedited time does not start until it makes it to the shipper. So be careful, just because you want it express shipped, it will not get this treatment until it makes it to the shipper.
We typically use UPS Ground to ship items to the 48 contiguous states, but reserve the right to use FedEx as an additional option. Once shipped, delivery normally takes 2 to 5 business days, depending on the destination. On high-volume holidays, please allow for a few extra days.
Expedited delivery to the 48 contiguous states is offered but highly discouraged. As stated above, this process does not start until your product reaches the shipper. Processing and manufacturing delays could still slow this process. If it takes two days to build, it will still ship the expedited way if that is what you paid for, but you cannot expect to be shipping before it has been made or processed. If the item is ordered late in the day, it will not be processed until the following business day. On Next Day, Second Day and Third day orders, the day the item was picked up does not count.
APO, FPO, Alaska, Hawaii, Guam, Puerto Rico and Virgin Islands. On orders shipped to APO or FPOs customer must choose priority mail. Orders to Alaska, Guam, Puerto Rico and Virgin Islands will be suspended until separate shipping calculations can be determined. Prices vary too much to determine this prior to check out. Once costs are determined you will be notified. At this point you can agree to pay the additional cost or cancel your order for full refund.
Returns of Vendor Provided Products. Bob’s Battle Boxes stands behind the quality of the products sold on this site. We encourage you to inspect your merchandise as soon as you receive it. If found defective or damaged contact us at firstname.lastname@example.org for a return authorization. Do not damage original packaging and please provide a digital photo image of the damage.
If you need to return a vendor provided product within 14 days of the delivery date, we will issue a exchange or refund. Upon return we will inspect merchandise. Please make sure that you do no deface the boxes and return them in the same condition you received them. You will be responsible for additional shipping charges if no mistake was made by us.
Before returning merchandise you need to email us at email@example.com to obtain authorization. There is a 20% re-stocking fee per vendor provided display case
Custom Made to Order Products. These products are made specific to a customer’s requirement. Therefore the entire process is coordinated through e-mail. Due to the product being made uniquely for the customer, returns are not allowed. A great deal of time is dedicated to making each product, and cannot be put toward other efforts during this process. Customer must be very careful that what they order is what they want. All Custom Made Products are insured during shipment. Damage to items by the shipper will be filed on the customers end through the shipper for reimbursement. Upon reimbursement if you decide to have another custom product built, it is totally up to you. If this is your decision, process will be started prior to re-imbursement but will not ship until payment is made.
International orders ship via USPS Priority Mail.